ERSA Value Added Services
As stated in our Mission statement, "We offer services and complete solutions designed to optimize our customers‘ production processes." At ERSA, we pride ourselves in offering comprehensive expert consulting covering not only process related issues but also the economical aspects of Total Cost of Ownership. Our fully equipped Demo & Application Centers located in Europe, North America and China, are a meeting point where customers can work together with our application specialists on their own assemblies in order to establish their optimal process. Assemblies can be sent for profiling and/or reworking. On-site process support from our expert team can also be arranged. With over 5,000 satisfied attendees in the last 15 years, the ERSA Know-how seminar series continues to be a welcome venue for our German and international customers. Telephone trouble-shooting, remote maintenance and service consulting are an integral part of our total service commitment.
Finally, we offer customized Service Package Agreements as well as TCO (Total Cost of Ownership) Consulting. It goes without saying that our local, "around-the-world, around-the-clock" spare-part stock & service organization is permanently at the disposal of our customers.
Return Material Authorization RMA
ERSA Return Material Authorization form (MS Word dotx)
feedback to TCO-216
Response sheet on TCO-216